Stephanie Keltner
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Real writing skills. No wizard magic. 

DOWNLOAD RÉSUMÉ
Some of my writing, editing and marketing specialties include: content development, copywriting, SEO, internet marketing, digital media, editorial content creation, e-mail campaigns, magazine writing and editing, and blogging. I also have extensive experience using Adobe Creative Suite, especially InDesign and Illustrator. You can connect with me, and see more details about my work on my LinkedIn profile page.
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EXPERIENCE
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Content Project Lead 

Google
November 2018 - Present
  • Work closely with Content Strategists and other subject matter experts to assess production needs, schedules, and success metrics 
  • Collaborate with writers to produce excellent content - e.g. coach their efforts, QA their work, and jump into projects as needed 
  • Integrate feedback from a number of stakeholders and varying perspectives to create a cohesive, partner-focused end product 
  • Spot operational patterns to continuously improve processes

Content Manager
Google
September 2017 - November 2018
  • ​Write compelling, clear help center and user education content• Manage content for Google consumer product help centers; currently Google Maps and Google Earth; previously Android Messages, Allo, Duo, and Google Voice
  • Direct cross-functional stakeholder reviews of content with product, engineering, marketing, privacy and legal teams
  • Oversee translation / localization processes into 80+ languages
  • Analyze user behavior data and make content improvements based on the associated analysis and metrics
  • Participate in user research and develop help center content based on UX best practices, editorial guidelines, and Google style
  • Drive a user education strategy within the help center and beyond (e.g. product tours and emails, etc)

Internal / External Content Writer
Working at Google through Codeforce 306
May 2016 - August 2017
  • Directly contributed to the establishment of standard operating procedures and Google style guidelines for gTech writers
  • Responsible for creating 10+ types of deliverables for 9+ gTech verticals and 92+ products (e.g., Google Shopping & Android Pay)
  • Created overview presentation of Chicago content team processes for use by content teams throughout the corporation
  • Collaborated regularly with cross functional teams for project management, content creation, and ongoing improvements to the writing team’s effectiveness and impact​
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Marketing Manager
Spectrum Communications & Consulting, Inc., Schaumburg, IL
January 2015 - May 2016
  • ​Solely in charge of developing a network of 15+ freelancers from the ground up: establishing qualifications for writers and quality standards for projects, work processes, recruiting, training, and managing team
  • Collaborated weekly with President and C-level management for SEO project planning and optimized content creation
  • Responsible for writing and editing of long-form e-books and supporting marketing articles, branded web site content, email newsletters, ghostwriting pieces and job ads
  • Promoted from Copywriter to managerial position within 90 days of start date

Editor
Behindthechair.com, West Chicago, IL
January 2014 - January 2015
  • Composed original content for behindthechair.com On Paper magazine (circulation 75,000+)
  • Wrote, edited, and curated 40+ articles per month for online audience (500,000+)
  • Collaborated with Account Managers to successfully create, run and maintain major client campaigns with world-leading brands

Journalistic Intern & Contributor
GenTwenty.com, Telecommute
January 2014-May 2014

Publications Coordinator, Contractor
WJWeiser & Associates, Schaumburg, IL
August 2013-October 2013

Journalistic Intern
Corridor Business Journal, Coralville, IA
September 2011-Dec. 2011

Design / Copy Editor
Earthwords Undergraduate Literary Review, Iowa City, IA
November 2011-May 2012

Graphic Design Intern
Iowa City Public Library, Iowa City, IA
September 2012-May 2013

EDUCATION

Purdue University
August 2017-May 2019 (expected)
MS, Communication (Integrated Communication & Advertising)

The University of Iowa
August 2009-May 2013
BA, Journalism & Mass Communication; Art (Emphasis in Graphic Design)
Major GPAs (out of 4.0) - Journalism: 3.65; Art: 3.45

Technical

Print

Investigative

DIGITAL

Corporate

Lifestyle

RÉsumé

© 2019 Stephanie Keltner
All images on stephaniekeltner.com are owned, free stock photos, or are used under Creative Commons licensing.
  • Home
  • WORK
    • TECHNICAL
    • PRINT
    • INVESTIGATIVE
    • DIGITAL
    • CORPORATE
    • LIFESTYLE
  • ABOUT
  • Contact